FlyerTalk Forums - View Single Post - Does the Aeroplan web site display rule changes for Star Alliance awards? No?
Old Apr 10, 2009 | 9:47 pm
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FlyerGoldII
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Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
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Does the Aeroplan web site display rule changes for Star Alliance awards? No?

Recently, I had to change a Star Alliance award due to a family emergency(from YOW to Malaga, Spain, with a stopover in Zurich). I was in Spain at that time, when the change had to be made.

I did not realize it, but I was told that once you used part of the Star Alliance award - you can only change the dates of the return; not the routing. I was booked to return from ZRH to YOW via LHR and YUL - I wanted to change it to an earlier date from ZRH to YUL (via LX) and then on to YOW. Fortunately, all worked out.

I was also told that such type of routing changes are allowed for a Aeroplan award involving AC flights only.

In terms of what I could find for terms and conditions for change of Aeroplan rewards, and for the basic rules of Star Alliance awards (on the Aeroplan web site):

https://www.aeroplan.com/help/topic.do?id=3002

http://www.aeroplan.com/terms_and_co...rdstaralliance

Last edited by FlyerGoldII; Apr 10, 2009 at 9:57 pm
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