Originally Posted by
Seattlenerd
Probably the total number of Starpoints on the account.
Personally, I've had mixed experience with my Ambassador. In arranging a car from the airport to the hotel for an upcoming stay, she returned information for the wrong airport (even though I'd sent her my full intinerary, and mentioned the airport in two separate emails) and had far more back-and-forths with the hotel to arrange it in a case when I could have done it all with one call. And the car still isn't arranged.
She did quickly and promptly arrange dinner reservations.
Since much of this was done by email, I finally called her yesterday, and she noted that she was still learning how to do this. I suspect this is a trial program where the learning is being done by both sides, and Starwood will evaluation whether to make this trial program more formal -- or scale back what the Ambassadors say they can do on the guest's behalf (like dinner reservation, tickets, etc.).
Just Interested to know if your issues with the airport ride got resolved with your ambassador? Personally I have had a flawless experience, and I am getting used to the program, and reading your post, I think of a time long ago I tried to arrange airport transportation to a certain spg hotel in the gulf, never happened, and I was stuck footing a taxi when the hotel was providing it on my rate.. A representitive at the airport denied me a ride! I think right now just from my recent experience, that if I were in that same situation, I could call my Ambassador from the airport, and she would have that car taking me away within 15 minutes, and if it were legal in this country, my favorite alcoholic drink waiting for me at the hotel just for the inconvience...
Anyway hope everything worked out for you, I would hate to arrive somewhere and be looking for a non-existant car!