Good Service
In March 2007, for a new passport, I made an appointment at the Miami Passport Agency for the next day, took my reservation confirmation and renewal application; paid the expedite fee and received my new passport the next day in the mail. I was impressed.
In February 2008, for additional pages, I Expressed Mailed it with the expedite fee and received it back (from Charleston) four days from sending.
Overall, very good service.