Originally Posted by
PUCCI GALORE
All I will say is that a true professionall at this job is a consuate actress and the passengers should not know what you think about them. Trust me, I do not go home thinking how wonderful our passengers are - but I do go home and wonder how I could be better at what I do. It may be a bit late for that - but hey - when you stop trying you may as well pack the whole thing in and go and stack shelves in Sainsburys.
Very, very well said, Pucci! ^
I agree wholeheartedly, and as I indicated before, when I am called upon to fill in a customer-facing role, this is exactly what I practice.
And to be honest, 90% of the people I deal with when doing so return my likable attitude and end up being fun, and I end up enjoying that part of the job. A further 9% are indifferent and I end up just moving through the transaction as efficiently as possible, and there's really only 1% that are truly difficult. (Unfortunately, it's that 1% that sticks in your mind...and 1% of the tens of thousands of customers I have helped comes out to be a sizable number of rotten eggs, which, when added together, is probably what has affected my cynical attitude towards society at large...)
But a customer-facing employee should always put that act on, even if they don't feel it. One of the "three Ps" that we require our customer-facing employees to bring to work with each day is, regardless of what's happening outside of work, a "
positive attitude."
