I have had such a positive experience with NWA's online Webflyer rep, that I thought it was worth sharing with those of you who never make it to the NWA threads.

Here's what happened. We had some problems on a flight last October and were issued some special upgrade certificates as a mea culpa offering. When we went to use them we had a really hard time. I called, wrote and on and on and on with no results. Finally I hooked up with MJW (a Northwest rep) who actually hangs out on Webflyer--really making an effort to solve our problems. Due to her amazing efforts, I actually received a call from a Regional Director last week, and today received two complimentary CONFIRMABLE UPGRADE COUPONS.

In this instance NWA (or at least MJW) deserves the highest the highest KUDOS for going above and beyond the call of duty to solve a problem. Hope there are other airlines out there that take note and follow suit.

GOOD JOB MJW!!!