Hello
I fully agree with
uk1. I am not a friend of too much fine print, but pointing out the hard facts in the T&C helps to avoid getting customers angry or upset. One can always twist and turn the wording of several T&Cs to either fit or not fit. Just write it down plain and simple, could't be too hard.
BTW, what is a "publicly available" rate anyway? Just type in google "intercontinental friends rate" and you get the link, isn't the internet publicly available??
@sven60035: You are not expecting an upgrade, cause you got a good room rate? No where in the T&C it is stated that A or RA benefits do not apply
IHG had good intentions, and for sure it is a win win situation, but please, make such promos waterproof, so that it does not turn out to be a win(IHG) loose (customer) loose (IHG) situation at the end.
Cheers
aquaguy