Originally Posted by
sbm12
Still, selling 1000 extra seats this week really isn't a huge deal in the big picture. It was 60 seats JFK-SFO and 140 SFO-JFK. That isn't going to make or break anything.
So you're saying that has nothing to do with why their next available flight was supposed to be 3 days away, after the promotion date? Really?
Meanwhile, there was no effort or preference to rebook passengers, and tickets were still on sale for these flights. I was going online, spotting ticket availability and going back into the check in line so I could ask for the seat. That's unreasonable to expect of customers, and bad business all around.
The question now is, why don't they have a better approach to a problem that their airline has become notorious for? If I check the Jetblue site at 3pm for a 6pm flight, and there's no indication the flight will be effected, then to me that's a preventable situation. As for the weather - the Supervisor at check in made a big point of saying the weather had been all over the news for the past 4 days, so again why didn't they anticipate it? Why don't they have contigency plans at this point. I still have a hunch that despite the bad press, there's a reason to their advantage why Jetblue let's this continue. It's not just incompetence.