Excuse me if this has been posted else where but I could not find reference to it.
I received the email today from DL in regards to discount award travel. We had an award trip in April/May booked US to Europe in BE and Europe back to US in Y, for a total of 70K miles per ticket. I decided to look today and found the same flights in BE for 75K per ticket, which was the discounted amount of miles. So for 5K miles extra per ticket we could come back BE, which was a no brainer.
I call DL premium services to find out how to do this. The agent indicated that she would have to redeposit the miles in my account, refund the taxes and book the new reservation. She also indicated that it would cost me $50 per ticket to redeposit the miles. I mentioned that I was a Platinum member and that we had two free redeposits a year. That she agreed with, but to get them free she had to cancel the tickets and send the mileage redeposits to another department to have them redeposited into my account which would take a few days. If I wanted them redeposited immediately I would have to pay $50 per ticket, which of course I did as I wanted to get the new tickets and not lose them waiting days for the free redeposit.
I looked on DL's Skymiles website and all I could find was the following:
About SkyMiles
Benefits at a Glance
SkyMiles Program Updates
Medallion® Program Updates
SkyMiles Newsletter (Insider)
Membership Guide & Program Rules
Platinum-specific Benefits
Our highest level of benefits are reserved for our most loyal passengers—people who spend more time in the air with us than almost anywhere else. Enjoy these exclusive privileges:
Award Ticket Fee Waiver
Platinum Medallion® Systemwide Upgrade Certificates1
Access to International Airport Lounges
Priority Baggage Handling2
Award Ticket Fee Waiver
We've waived the Award redemption fee for Platinum Medallion members for Award Tickets booked or purchased on or after April 4, 2006. Through February 28, 2009 the award reissue and redeposit fee will continue to be waived for Platinum Medallions. Beginning March 1, 2009 we will waive the reissue or redeposit fee for two reservations per member year for Platinum Medallions.
Nowhere could I find does it mention this $50 instant redeposit for platinum members.
This appears to be just another DL scam from JR & company and kept hidden from us until we try to use the free redeposit? Or, was the agent wrong?
Any comments from other FT's who have knowledge or experience on this would be appreciated.