Originally Posted by peteropny

I rented at PSP on Thurs 3/26 about 915PM. All in all not a real good rental experience. When I arrived the agent was helping a guy whose credit card had expired and didn't have the new one (or any other) with him and the agent took a lot of time to work with someone on the guy's cellphone to get the number. Also, he gave the guy an upgrade from a Fullsize to either MiniVan (Toyota Sienna) or Premium (Dodge Charger).

When the guy finally went on hold with his cellphone call, the agent assigned me a "regular" fullsize Nissan Altima.

The worst part was that I couldn't get the Altima's trunk to latch after opening it to load the bags. I went back in and the agent was still working with the guy without a valid credit card. By this time there were 2 others in line (1 with a Convertible Reservation who got a Chrysler Sebring and 1 with a FullSize (non Emerald Club person) who got another Altima). The agent insisted on going out to the car to fiddle with the trunk to prove that it would latch - he got it to latch and sent me on my way - I never reopened the trunk other than to unload the bags :td There were a few other Altimas around plus quite a few Avalons. Ok fine, my rate was very good, but shouldn't a "free upgrade" be given to an Executive member rather than someone who couldn't even be bothered to bring a valid credit card?

I love flying right into PSP but the car rental is the weak link (2x in the past the cars reeked of smoke). The guy who works the return in the mornings / early afternoon is great though.