Originally Posted by
ThatT1Feeling
I actually think that this sucks as Customer Service. The relatively small times this situation must happen, combined with the grief that then ensues, surely should mean it's better for BA to keep the (now) Silver Card Holder in their original seat?
Hear hear. This Golds in 1A/K until T72 is an obscure rule, which I agree should be made much clearer. Much better in this case would have been to leave the silver card holder in their seat, as You First have half acknowledged by their uncertainty as to what should have happened.
An email notifying me of a seat change not made by me is also the least I expect when flying F... for that matter any class, speaking as a BAEC member. Of course it is understandable that BA may move people operational reasons nearer the flight time however. In this case there may not be time to send an email or text, however this can always be resolved at the airport.
I too was annoyed when I was moved, and not notified, from 1K on an NRT-LHR sector last year. In this case it was by a Prem. I am glad to say that was compensated with miles when I made the point about absence of notification to BA.