Originally Posted by
CommittedLurker
Do you find UA to be any better ? Please, I am not trying to be defensive, but am asking an honest question.
I ask this because I left UA as a GS/1K because of their cr*p service. Do you find LH to be worse than UA?
Only regarding the aspect of deceptiveness: yes, definitely. They don't beat the good ol'AN but they are pretty amazingly bad for a company with such a reputation.
LH has their own set of problems, one of which is definitely being deceptive in overbooking scenarios, where UA usually is not. But UA has all sorts of problems, not just financial, which LH probably (hopefully) never will.
My experience has been that it is a mixed bag no matter where you go. It is really just accepting the lesser of two evils.
Yes that is definitely true. And if you fly alone, you learn to deal with the arrogant employees. I outright enjoy torturing lounge wardens, CI agents, and CSRs who are dishonest. From a mild "why don't you save the fairy tale telling for some customers who flies less", to some direct "I am no longer interested in your fabricated rules and your unfounded opinion, please get me a sup now" - I enjoy singing the whole gamut.
But a whole lot of it is simply personal experience - I was very unlucky with LH lost baggage, service upon misconnects, and reserving exit rows whereas UA always treated me less bad than the rest of the crowd.