Originally Posted by
servus
Here’s my trip report from the Hilton Luxembourg (HHonors Reward Category 4), 12 Rue Jean Engling, Luxembourg, L 1466, Tel: Tel: 352-43-781 Fax: 352-43-6095, email:
[email protected]
Check-in was efficient and OK. All my room-preferences set in my profile were honored. As a Hiltopn GoldVIP I received what I booked, a Hilton guest room on the 12th floor (on their HHonors Floor). I was offered a room upgrade to a Hilton Deluxe room for 25 €, or to a Suite for 50 € per night (both seemed refurbished).
Why this?!
As a HH Gold you have to receive a room upgrade, plus breakfast, as stated in HH T&C!
Claim this! Complain about this!