Originally Posted by
BillScann
9. Do Not Head Into The Light. If you're in Seattle when flights are disrupted due to Mt. Redoubt, Alaska Airlines will shut down all of their customer service counters inside the terminal. You will be told to go outside the terminal and see a ticketing agent. They do this so as to make it easier for the police to escort one from the premises should one get bolshevik with the airline staff because one has just been told the next flight they can get you on is in two days and no, they won't put you up in a hotel or give you a food voucher because it's weather, darnit.
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((I'd like this to be worthy of Stickydom: please add your advice and I'll add them to the OP)
great advice except that I have a real problem with closing down the in terminal counters! CSA and GA for airlines have it made! If you disagree with them or get mad "you are a terrorist" and half the police force needs to come riding in on white horses
I never had a problem with AS staff on this as they are most always courteous and professional. Get annoyed with a DL agent and they pull the card real quick and threaten you
Great advice on calling to reschedule instead of running to a customer service desk! Most of the hoards dont know they can call and get the same information just as quick. Call and get rebooked in 5 to 20 minutes or stand in line for an hour?
-I guess another tip is if you are worried of getting stranded somewhere for a while buy travelers insurance.
-On a day trip be prepared to stay a day or two(2 recent trips to FAI I took a change of clothes) and on extended trips have plans in place ahead of time in the event of a cancelation