Hi all!

I am new to this forum, so a huge HELLO to everyone

We are travelling from LHR to NRT then Osaka Itami airport next week. We are not sure about the transit procedure between our international and domestic flight at Tokyo NRT airport. I wonder if anyone has any previous experience that they could share and help us with?

The information we have managed to find so far are inconclusive. We were told by the airline call centre that our luggage would be checked all the way through to OSAKA, and we don't need to clear immigrations or pick up or bags or re-check in our domestic flight when we get to Tokyo. However, the airport's website is saying that all international arrival passengers connecting onto a domestic flight are required to go to the domestic counter to check in, after getting through immigrations and picking up their luggage. Even if the luggage is tagged all the way to Osaka, they would still need to claim them from the belt and then check them in again for the domestic leg of the journey... I am pulling my hair out over this, as it is just so confusing... Any help would be very much appreciated!!

Many thanks in advance

Jake