Originally Posted by
rtah100
2) Speak to AA at JFK in person (in transit between HKG-HFK-BOS): CX tell me that you only you can make these changes:
"Only RTW call centre can make these changes"
Q2 - no Q2, I'm prepared to believe any idiocy from US carriers, but really!
This is not idiocy but commonsense. Regular AA agents are smart enough to know not to touch RTW tickets and to try and mess with things they aren't trained to understand. AA has a dedicated RTW desk for this purpose. Even the AA EXP desk will not touch a RTW ticket. If you want your RTW ticket screwed up, have changes made by some agent somewhere who knows nothing about the tickets and their complicated rules.