Originally Posted by
UA Fan
My mom got rejected for a credit card by Citi recently and they claimed the above, what does it mean?
Sounds like her credit report with one of the bureaus may be "frozen". If she did not request it, did she sin up for lifelock?
When you freeze it, you're given a pin to unlock it, which you can provide to a creditor to access your file.
In any event, I'd call Citi to get more detail.
http://consumerist.com/consumer/iden...ort-319352.php