OK folks here is another unhappy HON story, but since threads on the palatability of HON perks (or lack thereof) are mounting, here is my two cents worth.

I flew to LAX from ZRH three times this year and the same thing happened, namely I was picked up by the same lady who immediately told me she could not help me skip the immigration line and began walking soooo slowly that half of the plane's passengers overtook us. So when I got to immigration I had to wait for at least 20 minutes.

The day before yesterday the scene started to repeat itself, so I politely said good bye to her and zoomed ahead and quickly passed customs.

Tonight I am flying back and if I see the LX station manager I will jokingly ask him to subsidize her the purchase of a pair of sneakers.

Any similar experience anyone?

Still I am happy with the services provided by HON and by LX, but those who read my posts (few and far between) know this already.