I have to agree with my friend Mr. Piney. The Chairmans Desk is an invaluable resource and they are the best of the best. I am sorry you had a bad experience. I guess everyone is entitled to a bad day.
Should you not receive proper resolution please feel free to PM me the details and I will forward to my friend in Consumer Affairs directly. Bob or myself will be happy to help.
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IT'S THE FARES, STUPID!!
Regards,
Art at ISP