Originally Posted by DL-Don

I am a Platinum Premier member (and a lifetime Platinum member) who has already stayed 33 nights this year. The cutbacks in the morning (e.g., cooked oatmeal to packets of instant oatmeal, the removal of the salmon (NYC Marquis), etc.) as well as the evening offerings (e.g., meatless pasta, warmed up frozen mini-quiches, etc.) are seriously threatening my loyalty. I did 200+ night last year (and make a decent income from brain-dead check-in personnel who can't be bothered to recognize me as a Platinum Premier). In this economy, even Denny's is offering extra benefits to its customers. Every salesman and marketeer knows that it is much cheaper to keep your existing customers than to gain new ones. Obviously the Marriott marketing "geniuses" haven't figured this out. Now is the time for Marriott to make its best customers feel very special and, if necessary, cut the services to those that are getting their rooms on HOTEL.COM or PRICELINE at deep, deep discounts. (Perhaps whole floors with reduced amenities for that crowd?)

I'm fed up and I'm not taking it anymore!!

Now, where is that Hilton status match fax number??