Originally Posted by
TrojanHorse
Another example of a cutback but still making the guest happy
I'm at the Sheraton Chicago Northwest (Arlington Hts); the CL is supposed to be open Mon-Fri a.m.; its not this a.m. as they have closed it Mon a.m. When I called and found this out, they stated but if you come down we will give you b/f coupons which works for me ^ but at Marriott that would be overachieving and the property would be punished
Gee Starwood and Hyatts for me on this trip.. I wonder why
If they do not offer to coupons if the lounge is closed on a day it is supposed to be open, don't you get $100 cash. In this case you had to ask - they did not offer.
I miss read - you are at a Sheraton - not a Marriott - then the $100 cash would not apply.