Another example of a cutback but still making the guest happy

I'm at the Sheraton Chicago Northwest (Arlington Hts); the CL is supposed to be open Mon-Fri a.m.; its not this a.m. as they have closed it Mon a.m. When I called and found this out, they stated but if you come down we will give you b/f coupons which works for me ^ but at Marriott that would be overachieving and the property would be punished

Gee Starwood and Hyatts for me on this trip.. I wonder why