Air NZ websites
Main website (page to select country site)
Various country sites include
Air NZ online help
Air NZ online help & FAQ
Where Air NZ flies
Domestic
Air NZ has the largest route network in New Zealand. Hubs are at Auckland, Wellington and Christchurch. Airports and routes served as at 1 September 2009 are
- AKL (Auckland) - BHE, CHC, DUD, GIS, HLZ, KAT, KKE, MRO, NPE, NPL, NSN, PMR, ROT, TRG, TUO, WAG, WHK, WLG, WRE, ZQN
- BHE (Blenheim) - AKL, CHC, WLG
- CHC (Christchurch) - AKL, BHE, DUD, HKK, HLZ, IVC, NPE, NPL, NSN, OAM, PMR, ROT, TRG, WKA, WLG, ZQN
- DUD (Dunedin) - AKL, CHC, WLG
- GIS (Gisborne) - AKL, WLG
- HKK (Hokitika) - CHC
- HLZ (Hamilton) - AKL, CHC, PMR, WLG
- IVC (Invercargill) - CHC, WLG
- KAT (Kaitaia) - AKL
- KKE (Kerikeri aka Bay of Islands) - AKL
- MRO (Masterton) - AKL
- NPE (Napier-Hastings) - AKL, CHC, WLG
- NPL (New Plymouth) - AKL, CHC, WLG
- NSN (Nelson) - AKL, CHC, WLG
- OAM (Oamaru) - CHC
- PMR (Palmerston North) - AKL, CHC, HLZ, WLG
- ROT (Rotorua) - AKL, CHC, WLG
- TIU (Timaru) - WLG
- TRG (Tauranga) - AKL, CHC, WLG
- TUO (Taupo) - AKL, WLG (& currently 1 flight a week to WAG)
- WAG (Wanganui) - AKL, WLG (& currently 1 flight a week to TUO)
- WHK (Whakatane) - AKL, WLG
- WKA (Wanaka) - CHC
- WLG (Wellington) - AKL, BHE, CHC, DUD, GIS, HLZ, IVC, NPE, NPL, NSN, PMR, ROT, TIU, TRG, TUO, WHK, WSZ, ZQN
- WRE (Whangarei) - AKL
- WSZ (Westport) - WLG
- ZQN (Queenstown) - AKL, CHC, WLG
Tasman
Air NZ has the largest route network between Australia and New Zealand. Auckland is by far the main hub. Airports and routes served as at 1 September 2009 are
- New Zealand airports with Tasman service
- AKL (Auckland) - ADL, BNE, CNS, MEL, OOL, PER, SYD
- CHC (Christchurch) - BNE, MEL, OOL, SYD
- DUD (Dunedin) - BNE, MEL, SYD
- ROT (Rotorua) - SYD from 12 December
- WLG (Wellington) - BNE, MEL, OOL, SYD
- ZQN (Queenstown) - BNE, MEL, SYD
- Australian airports with Tasman service
- ADL (Adelaide) - AKL | mostly A320, some 767 in peak season
- BNE (Brisbane) - AKL, CHC, DUD, WLG, ZQN | mixture of aircraft from AKL & A320 otherwise
- CNS (Cairns) - AKL | mostly A320, some 767 in peak season
- MEL (Melbourne) - AKL, CHC, DUD, WLG, ZQN | mixture of aircraft from AKL & A320 otherwise
- OOL (Gold Coast) - AKL, CHC, WLG | only A320
- PER (Perth) - AKL | only 767
- SYD (Sydney) - AKL, CHC, DUD, ROT from 12 December, WLG, ZQN | mixture of aircraft from AKL & A320 otherwise
Pacific
"Pacific" routes are all the short/medium haul routes that are not to/from Australia. Tahiti and Hawaii are treated as longhaul. Note that some Pacific routes double as part of a longer flight between AKL & LAX. Airports and routes served as at 1 September 2009 are
- New Zealand airports with Pacific service
- AKL - APW, IUE, NAN, NLK, NOU, PPT, RAR, TBU, VLI
- CHC - NAN (seasonal)
- WLG - NAN (seasonal)
- Pacific airports with service to/from NZ
- APW (Apia) - AKL on A320 or 767
- IUE (Niue) - AKL on 737
- NAN (Nadi) - AKL on A320 or 767, CHC on A320 (seasonal), WLG on A320 (seasonal)
- NLK (Norfolk Island) - AKL on A320
- NOU (Noumea) - AKL on A320, and codeshare on Aircalin (SB) A320
- PPT (Papeete) - AKL on 767 or 777, and codeshare on Air Tahiti Nui (TN) A340
- RAR (Rarotonga) - AKL on A320 767 or 777
- TBU (Nuku'alofa) - AKL on A320 or 767
- VLI (Port Vila) - AKL on A320, and codeshare on Air Vanuatu
- Pacific airports with service to/from LAX
- APW (Apia) - AKL-TBU-APW-LAX on 767
- NAN (Nadi) - AKL-NAN-LAX is a codeshare on Air Pacific (FJ) 747
- RAR (Rarotonga) - AKL-RAR-LAX on 767 (& 777 in peak season at Christmas)
- TBU (Nuku'alofa) - AKL-TBU-APW-LAX on 767
Longhaul
Airports and routes served as at 1 September 2009 are
- New Zealand airports with longhaul service
- AKL - HKG, HNL, KIX, LAX, LHR, NRT, PEK, PVG, SFO, YVR
- CHC - NRT-CHC-AKL in that direction only & limited flights, KIX-CHC-AKL in that direction only & limited flights
- European airports with service to/from NZ
- LHR (London Heathrow) - AKL-LAX-LHR on 747 or 777
- LHR (London Heathrow) - AKL-HKG-LHR on 777 or 747
- North American airports with service to/from NZ
- HNL (Honolulu) - AKL on 767
- LAX (Los Angeles) - AKL nonstop on 747 & 777, AKL direct via islands on 767 (& 777 in peak season), LHR on 747 or 777
- SFO (San Francisco) - AKL on 747 & 777
- YVR (Vancouver) - AKL on 747 & 777
- Asian airports with service to/from NZ
- HKG (Hong Kong) - AKL on 747 & 777, LHR on 747 or 777
- KIX (Osaka Kansai) - AKL-KIX & KIX-AKL on 777, KIX-CHC-AKL on 777 in that direction only & limited flights
- NRT (Tokyo Narita) - AKL-NRT & NRT-AKL on 777, NRT-CHC-AKL on 777 in that direction only & limited flights
- PEK (Beijing) - AKL on 777
- PVG (Shanghai) - AKL on 777
Domestic international flights
These flights are within NZ but use international terminals at both ends. Connecting international pax clear immigration and customs at the end of these flights if arriving in NZ or at the start of these flights if departing from NZ. Passengers without international connections (eg bumped from another domestic flight) get a "D" sticker, are exempt from departure fee, are unable to buy duty free, use the special lane at immigration & customs. Airports and routes served as at 1 September 2009 are
- CHC-AKL tag leg (in that direction only) is bookable on international fares but not on wholly domestic fares
- AKL-CHC & CHC-AKL international shuttle is timed to connect with LAX/SFO/YVR flights, doesn't operate every day, and is only bookable on international fares to/from CHC
Air NZ timetables
There are no published timetables (printed or pdf). The only option other than dummy booking is to use online timetable by route (daily or weekly) -
Air NZ flight search,
Star Alliance online flight search or
Star Alliance online & downloadable timetables.
Air NZ flight status
You can check flight status by
TextExpress SMS service or by using the
online flight lookup (shows arrivals and departures for the next 12 hours by airport).
Other places with (less up-to-date) flight status information include
Star Alliance flight status and
Flightstats.
- hubs
- other domestic
- international
Providing feedback to Air NZ
Air NZ welcomes feedback. There are a few online ways to provide feedback to Air NZ.
Submit question or feedback
Voluntary survey about recent flight - includes free-form comments, and go into the draw for some Airpoints Dollars.
Voluntary survey about recent lounge visit
If you are an Airpoints Elite member or Koru Club, you can also provide feedback by email through the elite email address.