We had a very nice stay at this property. It sounds like we checked out the morning that karenkay checked in.

Upon arrival we were escorted to the lounge on the 20-22nd floors to check in. We booked 1 award reservation + 1 Starwood Privilege reservations, connecting rooms requested. We got a Jr. Suite which is a huge spacious two room suite, with a connecting room with double beds. The suite had a Nesspresso-like machine with complimentary coffee pods.

I took the 500 Starpoints but there were also options of $5 minibar, free glass of wine or THB 250 discount on I think the spa. Anyone able to confirm?

We were informed that breakfast in the lounge was free for Platinum guests. I think it was also possible for us to take it in the lobby restaurant. For the kids they offered us to pay THB 2200 / night to upgrade their room to one that included breakfast. Breakfast for them would be about THB 1200 each. Also drinks in the lounge would be free for my wife and I but for the kids (7/10) we would have to pay.

The location of the hotel was great. We walked outside, through the bustling stalls and eventually had dinner at an evening food court called Karale or something of this nature. In the same area we found a cheap massage place where the kids had their first Thai massages. As we'd just spent 15 or so hours in transit they fell asleep. The location was also good because there is a McDonalds and Burger King on the corner and so when the eldest was hungry after we returned from a long day of touring which included dinner we were able to satiate him quickly with a burger. The location was only awkward for about 30 seconds when we passed some beer bars down the street in the truck and the 7 year-old asked what it was. We explained it was a place where people listen to music, dance and have a good time. He asked why we weren't going and readily accepted the answer that it was for adults, not kids.

Full breakfast from room service (eggs, pastries, juice, hot drink, etc) is only about THB 600. But since our breakfast was free we decided to spend the THB 2200 to add breakfast for the kids as 4 X room service would be THB 2400. When I went to the lounge in the morning to take care of it they asked the age of the kids and said they'd charge 50% of the lounge breakfast fee, or about THB 275 each, for breakfast for the kids. That was a much better deal and we jumped at it. The kids were welcome to use the computers in the lounge and wifi was also free in the lounge. The kids had orange juices once in the lounge and we were charged. (I'll try to check the exact numbers another time)

The hotel was at about 20% occupancy. It is really a gorgeous property and I hope things pick up.