Originally Posted by
bernardd
No, you're missing my point - service is a human experience, and T5 is sadly lacking in humans. One thing they've already changed is the dedicated Club bag drop in the south area, but how many of us wouldn't prefer the welcoming smile of a sunrise to OLCI & a kiosk & a bag drop? Where else do you come into contact with people as you're being "processed" into the flying tin can? It's not that T5 is much worse than the others, it's more that BA & the architects missed a trick. Humans enjoy human interaction, but it wasn't designed into T5.
I completely disagree with your point of view. You seem to be living in the days of airport terminals made out of canvas tents and boarding passes and tickets written by hand. Times have changed and I think in general people are very happy at being given the opportunity to check themselves in and choose where to sit rather than the "window or aisle Sir". I recognise that BA's focus on self service has enabled them to reduce the time I have to wait to check in and board and thank them for this. I feel very comfortable checking myself in knowing that there are roving BA staff in every zone as well as assistance desks and a very large ticket desk area if there are any problems.
I too enjoy travelling through T5 and actually feel like its a bit of a downgrade travelling through even some of the most modern overseas airpoirts as most don't have a single self service check in.
In fact, last time I was checking in I heard an elderly couple checking in at the adjacent kiosk saying "ohh isn't this fancy". Just because there aren't people to check us in, doesn't mean than BA aren't still giving us excellent service.