No, you're missing my point - service is a human experience, and T5 is sadly lacking in humans. One thing they've already changed is the dedicated Club bag drop in the south area, but how many of us wouldn't prefer the welcoming smile of a sunrise to OLCI & a kiosk & a bag drop? Where else do you come into contact with people as you're being "processed" into the flying tin can? It's not that T5 is much worse than the others, it's more that BA & the architects missed a trick. Humans enjoy human interaction, but it wasn't designed into T5.