I was traveling from Rio to Bangkok via Paris. Because of connection times, Rio-Paris was with Air France and the Paris -Bangkok flight was with Thai airways.

Thai airways depart from Terminal 1 in CDG, which is a pain to get to anyway. When I did get there, I opted to stay within the secure area and go directly to the STAR ALLIANCE Lounge in Terminal 1. Already had a boarding pass printed via AF in Rio.

When I got there I was told I was unable to enter the lounge despite being Gold with BMI and was flying with Thai airways who was a founding member.

I explained to the lady and the manager that the reason I did not have an invite (flying economy) was because I had checked in at Rio. If I had checked in with Thai in CDG I would have been given a invitation because of my Gold status.

They were not prepared to listen nor even phone Thai, infact they were damm rude, which was what prompted me to join this site.

I was shown a list of airlines which were allowed into the STAR ALLIANCE longe, BMI was not one of them.

Please find attached below the picture of the list of airlines allowed.





I want to complain
a, Because of the Rudeness and unhelpfull Staff at the STAR ALLIANCE Lounge at CDG Terminal 1

b, This means most UK residents will be barred from entry into this lounge as most are likely to be BMI members of STAR ALLIANCE.

c, Makes a joke of being part of a so called global alliance.




soitgoes The individual airlines are generally the best place to file complaints, but Star Alliance does have a contact form on their website:
http://www.staralliance.com/en/meta/contacts.html



I have already complained to BMI, verbally and via their site, the above Star alliance help page only goes as far s filling in the info, it crash's after that. I tried it numerous times already yesterday. Thank's anyway.