We (mrs RLMK and I) were booked on the KL1051 leaving 12:30 from AMS to BRS on friday the 3rd of April.
By coincidence I was checking my flight and found out tha this particular one has been canceled from the schedule. Three other rotation still but not the one including KL1051.

So confused because this was yesterday and since this was a schedule change where KLM decided tha this flight was not usefull anymore for any day I rang the reservation office. The lady confirmed that indeed this flight was not scheduled anymore and offered to book me on the earlier of later flight teh same day. So now we are flying with the KL1049 at 09:10.

Having read the EU rules I thought I remebered something about canceled flights so I asked the lady if that would be applicable. As she could not tell me she refered me to the helpdesk and gave me the number and opening times.

So this morning at 9am I called the customer care and explained the situation that I had to find out myself and that it was within two weeks o f departure with a departure time outside the acceptable window. The very understanding lady created a file did not give me any grief and told me she would handle the case and call me back later in the day.

Which she did. The conclusion was that indeed I shoudl get compensation either EUR250 cash or 350 vouchers. Since I fly quite a lot personally as well I opted for the vouchers. Two tickets so EUR700 in vouchers, different flight and although earlier not to bad esspecially since the original ticket was one of those action prices with a total of EUR300 for both tickets.

All and all it is to bad tha tthe original flight was canceld but KLM handled the rest very well. No hasle, appologies for the non communication and handed compensation. So despite all the negative around here they can have a good customer care process as proven in my case.