Still no Select kit. I've called AGR multiple times and each time I am assured that someone will at least get back to me as to why they didn't send one out. No response. One of the reps said he was "puzzled" why my record didn't show a mailing. He seemed helpful on the phone but did not follow through.

I've also emailed Amtrak Customer Service and have gotten no response.

Looks like this is a serious lack of organization on the part of the AGR servicer. I have to go higher up the chain... Any suggestions on how to get this taken care of?