Approximately 5 years, and 500,000 miles ago I used to take KLM to AMS, usually missing my connection-and anyone who ever went to a KLM "service" desk knows what that meant-rather than apologize and offering to help, they practically laugh in your face and make you navigate a totally unnecessary obstacle course. This looks like a nice airline, and should be a nice airline, but in fact is one of the world's worst: only Air France is worse. So, anyway, I am flying them once next month because I have to and I call up for seat selection and, as usual, it is a giant headache: aisles upon aisles of blocked seats even thought I am a top tier elite. And for my connection in Europe-they'll assign a seat.....when I get to Europe.
Sorry, but anything to do with KLM is an ordeal.
Viva Continental Airlines!!!!! Which for the past 10 years has provided me personally with 100% satisfaction (over 700,000 miles) as a coach passenger on small things and large.
Maybe KLM can hire somebody from there. Or would that be too traumatic to the KLM culture of "NO."