<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Bidkat:
That does surprise me. I've found it difficult to get the phone reps to match what I can find online -- at several airlines. Maybe one reason is I'm almost always dealing with the cheapest fares.
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Have to admit that has become rarer and rarer. But I am still at times offered fares that beat the lowest fares that were online.
I can well believe that eventually the csr's will be told not to offer lower fares and then we will be at the mercy of the web offerings only unless one has access to their own crs.