Originally Posted by
hrob55
Last time I flew on BA I had a not-so-great experience at the check-in counter. I was told, even as a OW Plat (w/o my card unfortunately), that I had to go to the normal queue.
I would say it was because you did not have your card.
I have never been asked to join the normal queue as a OW Sapphire or Emerald, but I always have my card at hand and often needed to show it to BA staff before queuing.