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Old Mar 24, 2009 | 2:31 pm
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channa
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Originally Posted by OptionsCLE
I had a change from DL mainline to Shuttle America and the DL refunds desk refused to offer me a refund. This was two days ago.

That's an operating carrier change, so you have a lot more leverage. You bought a ticket on a DL-operated flight. Now they tell you Shuttle America is flying, so you have the right not to agree to that.
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