Originally Posted by
skipaway
Tripadvisor's policies themselves are what annoys me most. I stayed at one of the top rated hotels in Panama City based on reviews, and it was a pit. I wrote a well-balanced review, including a few good points and many pictures. I re-read the other reviews and noticed that the glowing ones were all written within a few days of each other by one-time posters who never reappeared on the site after their join date. I included this information in my review. Tripadvisor refused to post it unless I edited it to exclude the reference to the other posters. I think this refusal to air a glaring problem with their site (and, of course, with other similar communities) does a disservice to the less experienced who depend on TA to make important, expensive travel decisions. If I ran the world, and TA, I'd make a sticky as the first review of each property telling users how to evaluate what they're reading.
To their credit, that particular property dropped in the ratings, and the glaringly obvious fake reviews disappeared.
This one is my biggest annoyance with TA as well.
I recall one particular time I was researching for a trip to Turks and Caicos. I was reading this one hotel's reviews, and could not reconcile the number of great reviews, and the smaller minority of horrible reviews.
Finally caught the whiff of "review fraud" when I realized that the "candid" pictures posted by one of the TA reviewers were, in fact, cropped versions of some of the photos used on the hotel's own website.
Needless to say, we did not stay there.