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Old Mar 22, 2009 | 3:43 pm
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ngalliance
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15 Years on Site
 
Join Date: Jul 2008
Location: SFO
Programs: AA
Posts: 192
Delta Upgrade Problems

I recently became Northwest Gold Elite and have a trip next week on Delta. When I log into Delta and look at my PNR is shows just a regular WorldPerks member. The ticket was booked after I became Gold. I called both NWA and DL...DL says that it takes 30 days once you become a Gold Elite for it to show in their system. I'm pretty sure this is not true. It won't let me stand by for upgrades until the day of, and if I need to do a day of departure change I am worried that they won't let me, or at least that it will be a pretty big hassle. To make matters worse, the agent at DL wrote on the top of my PNR "must wait 30 days for upgrades", which I know because I have a friend who works at DL ticket counter who told me this.

What should I do? I spent over 1.5 hours on the phone trying to fix this and they won't do anything about it. I suggested canceling my itinerary and reissuing it but the agent said no. I haven't received my Gold card in the mail yet so I don't have the WorldPerks elite number. Can someone please PM me the number and some suggestions.

Thanks
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