Originally Posted by
sunil
Don't take this personally but I cannot imagine that you've been a Diamond member for a decade and have not noticied a significant decline in service.
I agree with the point that the DD is not what it was ten years ago. I do not think it is the worst thing in the world as other may suggest though. I would say ten years ago it was rare I got an agent that was not so sharp or helpful but now it more common but definitely not the norm.