Originally Posted by
Marriott Concierge
Many of you, in this forum and in personal messages, have expressed disappointment in the food offerings you have recently observed in several of our concierge lounges. Your feedback has been very helpful. In an effort to make the lounge food offerings better meet the needs and expectations you have expressed, Marriott management will be coming together to reevaluate the food offerings in concierge lounges. We plan to have an update in two weeks, and will communicate the changes on FlyerTalk. I look forward to posting more information then.
Ira
I'm glad to hear this. I spent last weekend at a Westin hotel that had its lounge open. The lounge offerings were excellent. Ordinarily I would have stayed at a FS Marriott, but the lounges have so badly deteriorated in quality during the week to say nothing of the closed lounges on the weekend that I decided to go with Westin. Marriott lost revenue because of my move to Westin. Unless there is a return to quality and lounges are open on the weekend, this platinum member will continue to go where I can find an open first-rate lounge.
With regard to the frequent postings here about the need to stay at Marriott hotels to protect employees, I can say that indeed the Westin had an employee in the lounge. Just maybe one way to protect employees is to offer what many of us want and are willing to pay for.
I'm glad to see that Marriott is finally looking at this issue and will report something here. I've been more than a little annoyed by Marriot's silence about lounge downgrades. Customers should not have to find out about all this by trial and error. I'd like a full disclosure of what Marriott's policy is with regard to hotel lounge variations and some statement about what Marriott views as the purpose or value or mission of its lounges.