I was at YYZ last week in the priority line (the one just after US Customs). As we got to the part where you come to the wall, the gentelman in front of me calls to the AC agent and says he's sorry but he did not realize that this was a priority line and asks if he has to move. The AC agent says "no, it doesn't matter anyways". I politely asked the agent why she does not enforce the rules because it is a benefit for E's, SE's, etc. She tells me it doesnt matter because she's seen a huge line for the priority screening at times so what's the difference. She did not understand that it is a benefit that will work for us only if it is enforced. Is it really that hard to just look at boarding passes of people in line?
That being said, yesterday, same YYZ US security, the agent asked to see my boarding pass and I happily showed it to him, went right in with no line while the other lines all had about 4-6 people in them, so the benefit worked.
Anyone had similar experiences?