Originally Posted by
larrylim
Thanks for the welcome mcgahat!
I booked an Executive Deluxe. A Grande Deluxe is essentially the same room, but with butler, breakfast and Internet access. As Corporate Preferred, I was only given a butler.
Anyway, it's a strange way of doing things. Because in my stay details at spg.com, it clearly stated a full Grande Deluxe package but the frontdesk assured me that it was not the case.

Very interesting but then again these hotels have a ton of different rate plans and I don't know how they keep them all straight. Just weird seeing that you had butler and laundry but no breakfast.