<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ATC:
that said, there is one recurring theme here that is spot-on. plastic glasses. yeah, it is such a little thing. or is it? like many frequent flyers, I do not maximize my miles for free flights. I fly too much already. I devote myself to one airline so that I stand a fighting chance for an upgrade. this upgrade allows me a respite from the indignities of flying. the linen napkins, smiling service, edible food, and a glass of wine can fool you into forgetting that you would rather be somewhere else. not so, however, when the sheer cheesiness of the US Airways First Class “experience” assaults your senses on each flight. you reassess options. when the whole feel of the US Airways product changes from “classy” to “cheap” in less than a year, changes ensue. it makes you wonder how many others are jumping ship.
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Very well put. I wonder if management understands or cares about this however?