Originally Posted by
briankoenig
Hi guys, I know this may not be helpful for anyone else but I am at the end of my rope.
Every time I try to book a Virgin America flight through their website, it kicks me out with a timeout error at some point during the process. This has happened for the past few months, with me just trying over and over again until magically I get through and actually get to give them money for a plane ticket.
I've cleared cookies and private data, and tried with IE, Firefox, Google Chrome, Safari for Windows, Safari on my iPhone, and with Safari and Firefox on my mac at home, and this happens with all of my devices.
I would happily make them over the phone but I refuse to pay $15 per person per itinerary for the opportunity to pay them for a plane ticket.
Does anyone have any ideas? Thanks in advance.
I assume you are not messing around long enough for your session to time out, so it sounds like a bug
I'd call VX and tell them that you've been trying to book online, but are having trouble with the site. They
should let you book over the phone without paying the $15 booking fee (make sure to say something).