Originally Posted by SeattleFlyerGuy

I also recently got 2 SWU (one for me, one for a friend) for a ticketing change that took about 45 minutes due to some computer technicalities and confusion between the desk agent and UA's ticketing office. That was lucky! I wasn't expecting (and didn't even ask!) and she popped up with a SWU for both of us and apologized for how long it took.