Skyauction treated me very well. A couple years ago I won an auction for 7 nights at a tropical hotel. The bidding information clearly stated there would be no refunds to the winning bidder. I won the auction, paid by credit card and eagerly waited to go. The day before our trip my mother-in-law died. I called skyauction, and was able to cancel and get a refund less $50 charge. I feel confident using them in the future.