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Thread: How long does it take BA customer services to respond to complaints?
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Old Mar 10, 2009 | 9:39 am
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Originally Posted by speedbird182
Did you receive the email back when you filled in the form with the reference number. If so, you should have the reference number to chase, if not, then that's why BAngalore didn't respond. They didn't receive the initial complaint. Be prepared for the cut and paste response as well.
I would just like to point out that "ask BAngalore" and Customer Relations are two seperate entities at BA, you may well receive a cut and paste response from ask BA but Customer Relations will respond in full.

Customer Relations can be contacted by the following link http://www.britishairways.com/travel...=searchResults

You can ask BA a question through the following link https://ukprepin.custhelp.com/cgi-bi...ent=contact_us
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