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Thread: How long does it take BA customer services to respond to complaints?
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Old Mar 10, 2009 | 9:27 am
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heartybob
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Originally Posted by hammythehammer
Did SAS explain that you can be moved from your seat ?
I think the point that the OP is making is that SAS did respond to a complaint fairly quickly whereas BA has not, so far.

To the OP, yes sometimes BA CS does take some time to respond, and sometimes doesn't respond at all, but CS response has generally improved considerably in the last year.
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