Originally Posted by
o0herbie
I had the unfortunate necessity to travel BA recently LHR-NCE-LHR, as the Star Alliance timetable just isn't helpful to there. First time in over 55 flights, and probably won't be back for that long too.
Had the delight of flying out of T1 and back in to T3 - but the buses are for another thread. No real problems with that, just everything was so temporary.
I did have cause to raise a complaint as I was removed from my allocated/checked-in seat once I was on the plane - duly raised on the BA website, and 10 days later still no response.
Is this really the service you lot put up with, or should I be expecting better? In an exactly similar incident a month ago, SAS responded in 2 working days.
If the webform has been received successfully then you should get a call within a few hours or at the latest the next working day. I would say that BA haven't received your complaint for whatever reason.
It is a shame you had to use T1 but NCE is moving to T5 at the end of this month and is currently in T3 but the Galleries Club and Galleries First lounges in T3 don't open until May.