Originally Posted by
o0herbie
I did have cause to raise a complaint as I was removed from my allocated/checked-in seat once I was on the plane - duly raised on the BA website, and 10 days later still no response.
Did you receive the email back when you filled in the form with the reference number. If so, you should have the reference number to chase, if not, then that's why BAngalore didn't respond. They didn't receive the initial complaint. Be prepared for the cut and paste response as well.