I had the unfortunate necessity to travel BA recently LHR-NCE-LHR, as the Star Alliance timetable just isn't helpful to there. First time in over 55 flights, and probably won't be back for that long too.

Had the delight of flying out of T1 and back in to T3 - but the buses are for another thread. No real problems with that, just everything was so temporary.

I did have cause to raise a complaint as I was removed from my allocated/checked-in seat once I was on the plane - duly raised on the BA website, and 10 days later still no response.

Is this really the service you lot put up with, or should I be expecting better? In an exactly similar incident a month ago, SAS responded in 2 working days.