FlyerTalk Forums - View Single Post - Now that DL is the world's largest. . . . . .
Old Mar 9, 2009 | 9:21 pm
  #9  
jbatl
 
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
Originally Posted by DLfan
Actually, I'm more afraid that as the 600-pound gorilla, they may become too arrogant to focus on the product. They are now so large that it would take some time for them to detect any customer defection due to product dissatisfaction and take corrective action.

Here's to hoping they use their size to their (and our) advantage.
They'd be wise to print your post and tack it to the boardroom wall as a reminder.

But, they won't.
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