OK - The webFlyer survey says US has the (best)percentage record getting award seats!
How can that be?
I am looking to use my US miles for a Bus/or First award to Asia on United - (next July) all the publicity about being able to book awards on partner United sounds good until you try to do it!
First Gripe- the US office closes at midnight....UA is open all night - so availability for United hard to get First and/or Bus. Seats will go to those who can call direct to United at midnight (when the seats pop into the system)
Second Gripe - US tells me they will not hold an open outbound reservation to the date when the return posts into the system - so, again, all the outbound seats will be gone by the time the dates for return are even able to be requested.
Third Gripe - Never have I had experience with such "surly" un -co-operative Airline reservation agents as on US AIR ! What's with them? - I have called numerous different times, in advance of the date required to be able to request this award, trying to get information about scheduales, and rules etc. - Not once have I gotten a pleasant sounding agent, who would take the time to "walk me through" the various possible routes, scheduales, etc.
My experience with other Airlines, especially Delta and American and even British Air has been nothing short of wonderful compared to this experience with US Air.
The date to request is getting closer, and I'm so afraid that I will not be able to get Bus. Cl. seats on my necessary dates!
I do have a "backup" - using my Delta miles for ticketing on Northwest - but according to the Web Flyer Survey - Northwest has the WORST record of all when it comes to getting award seats!
Thanks for letting me obsess about this!
I'd love to hear anyone's comments on this! - and hope that someone from US Air is monitoring this board and will respond....Thank you!