I had a different experience. I had 4 people in the same PNR and they assigned us all windows (I dont remember the exact lettering but it was something like 11A, 11F, 12A and 12F).
I called to complain to web services and they did not seem to care/understand. I sent a letter off to the new CEO and got no response. Oh well, I will check-in with the Kiosk.
--Jim